We also value your feedback and suggestions — they help us continually improve the Landlords Insurance experience and ensure our services meet the needs of our users.
For general questions, compliments, or complaints not related to a quote, please use our online contact form so we can direct your enquiry to the appropriate department promptly.
Contact Details
Mailing Address: PO Box 1183 Palm Beach, Queensland, Australia 4221
Office Location: 43 Larch Street Tallebudgera, Queensland, Australia 4228
Complaints Handling
If you have a concern or complaint about any aspect of our service, including the way your personal information has been handled, please contact us in the first instance. We will acknowledge your complaint promptly and aim to resolve it within a reasonable timeframe in accordance with our internal complaints procedure.
If you are not satisfied with our response, you may refer your complaint to the Australian Financial Complaints Authority (AFCA) — an independent external dispute resolution scheme approved by ASIC:
For complaints relating specifically to privacy or the handling of personal information, you may also contact the Office of the Australian Information Commissioner (OAIC):
Any personal information you provide via this website will be handled in accordance with our Privacy Policy. We collect this information to respond to your enquiry, manage your request, and, where applicable, refer you to a licensed professional. You can request access to or correction of your personal information at any time by contacting us in writing.
Licensing and Regulatory Information
This website is operated by Clark Family Pty Ltd (as Trustee for the Clark Family Trust), located at 43 Larch Street, Tallebudgera QLD 4228, A.C.N. 010 281 008.
Clark Family Pty Ltd is an Authorised Credit Representative of Saccasan Pty Ltd (Australian Credit Licence No. 386297) and an Authorised Representative of Unique Group Broker Services (Australian Financial Services Licence No. 509434).
For more information about licensing and regulatory matters, please visit the ASIC website.
QBE Insurance has announced significant enhancements to its commercial landlord insurance offerings, introducing new add-ons designed to provide brokers with more comprehensive tools to support their clients. These strategic enhancements aim to address the evolving needs of property investors and landlords in Australia. - read more
Hutch Underwriting has launched a new landlord insurance product tailored for the Australian market, featuring built-in cyber protection to address the growing digital risks faced by property owners. This innovative policy is available through the Steadfast Client Trading Platform and Ebix Sunrise Exchange, offering streamlined access for brokers and intermediaries. - read more
Canstar, a leading financial comparison site, has announced the winners of its 2026 Landlord Insurance Awards, recognizing providers that offer outstanding value to Australian property investors. The awards assess a range of factors, including cost, coverage options, and customer service, to help landlords make informed decisions about their insurance needs. - read more
In a strategic move to maintain the sustainability of its home and landlord insurance portfolios, Allianz has announced a reduction in broker commissions. Effective from July 1, 2026, the maximum commission rate payable to brokers will decrease from 17.5% to 15%, with a further reduction to 12.5% slated for July 1, 2027. - read more
Landlord insurance is a specialized form of insurance specifically designed to protect property owners who are renting out their houses, apartments, or other investments. Unlike standard home insurance, landlord insurance covers risks specific to rental properties, including damage to the home and loss of rental income. - read more
Navigating the rental property market in Australia can be both rewarding and challenging. With fluctuating property prices and evolving tenant expectations, landlords need to stay informed and proactive. - read more
Managing tenant risks is crucial for landlords seeking to maintain a profitable and stress-free rental property business. By identifying and mitigating potential issues, landlords can safeguard their investments and ensure a harmonious relationship with tenants. The importance of managing these risks cannot be overstated, as it directly impacts a landlord's bottom line and overall property value. - read more
Imagine waking up to a call from your tenant about a leak that has flooded their unit overnight. How prepared are you to handle such unexpected issues? For property owners and investors in Australia, safeguarding your investment is a top priority. This is where landlord insurance comes into play, offering a safety net for unforeseen incidents that could jeopardise your assets. - read more
Knowledgebase
Subrogation: The process by which an insurance company seeks to recover the amount paid to the policyholder from a third party responsible for the loss.
